Customer Testimonies Fireplaces Fires Basingstoke Hampshire

Customer Testimonies

Since Fireplaces Direct was founded in 1994, we have many customer testimonies - some of which you can read below.

There are also many more on Checkatrade. Just click on the logo to check out the very latest customer feedback.

Customer Testimonies at Checkatrade
“Having just moved house we used Fireplaces Direct to provide and install a new fire. They were very friendly, helpful throughout and did an excellent job. I would recommend this company to anyone.”
 Customer in Tadley
“Friendly, efficient, reliable, courteous, accommodating.”
Customer in Basingstoke
“If you are looking to install a wood burner then you really must consider these guys! The quality of their work and, more importantly, how they look after their customers is exceptional. Their installation teams are professional, knowledgeable and tidy and, from our experience, they WILL NOT STOP until you are completely satisfied with your stove, whatever the cost to them! This is a rare company indeed! I would not hesitate to recommend Fireplaces Direct to anyone looking to get themselves a stove. Thank you Chris and Tony.”
Customer in Farnham
“Fireplaces Direct was recommended to us and we have been very pleased with the whole process of getting a wood burner installed. We would recommend Fireplaces Direct.”
Customer in Fleet
“The service was excellent, covered everything up cleaned after.”
Customer in Hook
“The work they carried out was to a very high standard and finish. The end result was exactly what we asked for in every detail.”
Customer in Fordingbridge
“Absolutely perfect from start to finish. The work was completed quickly and with no mess. Very polite.”
Customer in Basingstoke
“Work was done according to contact, started and completed on time.”
Customer in Winchester
“Very efficient. When an unforeseen problem in the chimney happened, they had to source different fitments and came back to solve the difficulties at no extra charge.”
Customer in Alton
“Excellent service all round. I would recommend.”
Customer in Hook
“A brilliant service from start to finish. The showroom was courteous and informative. The planning and installation was professional, friendly with great workmanship. Very happy!”
Customer in Basingstoke
“Salesman was well informed. Gave us alternative options and not pushy. Installation was on time and budget and our living room was left in a perfect state with a lovely fireplace.”
Customer in Winchester
“Chris' s team rebuilt our chimney breast, installed a new flue and a gas stove. Throughout the work I was informed of all issues (of which we had a few) and the team were consistently polite and tidy. We are extremely pleased with the result and would not hesitate to recommend this company.”
Customer in Alton
“Delighted with the service and workmanship. Could not have wished for better. Have recommended them to our daughter.”
Customer in Tadley
“Excellent service from start to finish.”
Customer in Basingstoke
“Beautiful job, made sure everything was to our delight, left the place clean and tidy, bearing in mind this is building work. Removed the old fireplace to a location convenient to us, stacked and tidy.”
Customer in Alresford
“Excellent in every way. Fitter arrived on time, worked very hard all day and left the place clean and tidy.”
Customer in Weybridge
“We had visited the showroom several times before making our selection. Chris was extremely patient and helpful, conducted a home visit and gave us good advice throughout. The team installing the fire were extremely courteous, they understood what we had been quoted and delivered accordingly. I would have no hesitation in recommending Fireplaces Direct to friends and family and have already done so.”
Customer in Basingstoke
“The fire was dismantled very carefully, cleaned and put back together to identify the fault. Once confirmed the office emailed the manufacturer quickly who worked with me to get the part out to me. Everyone at Fireplaces Direct are super helpful, friendly and just very professional. Would have no problem recommending them to anyone. I love my fireplace and happy I found them locally :)”
Customer in Basingstoke
“Installation went unbelievably smoothly. We chose Fireplace Centre after reviewing three other offers. We are very happy with our choice.”
Customer in Henley-on-Thames

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Picture Gallery of Customer Installations

gas fires, electric fires, wood burning stoves

All the above customer feedback and testimonies (and lots more) are found on Checkatrade

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